Goods supplied in Europe will be sent to one address only and will normally be delivered within 20 days from the artwork approval. Delivery times are not contractual, but only an estimation, PromoFolder Club will inform costumer about the foreseeable consignment delay.
Goods property and risks will be transferred to the customer from the moment the order is sent.
Please remember that transport agencies are only obliged to deliver the Goods to places fullfilling the suitable conditions and with a working service lift that will accommodate the goods for delivery to the floor that your flat or apartment is located on.
You will be asked to sign a receipt for the Goods when they are delivered to you. By signing the receipt you are confirming that you have inspected the Goods and that the Goods are correct and there are no obvious faults, defects or damages in the Goods at the time of delivery. We shall have no liability to you unless you notify us on the transport receipt of any defect or damage, once the Goods have left our premises.
Refunds and replacements
We will accept any complaint in case of defects in raw material, manufacturing or imprinting within 15 days from the order reception. These kind of complaints will receive a preferential treatment on the basis of our Guarantee Engagement, and will be replaced as quickly as possible.The full order price will be refunded if the replacement is not possible.
Replaced good will not be sent until the acceptance has been notified. The customer will be responsible for the goods consignment.
Can you return goods, not because they are defective, but because it is not what you expect?
No, you can not. PromoFolder Club customizes its products to make them exclusive. Once made and/or printed it has become unique and can not be returned. Please ask for a sample to make sure the product satisfies you.